Shipping policy
Shipping Policy
Last updated: 10th January 2026
Thank you for shopping with Veren. We are committed to delivering your order securely, efficiently, and transparently.
1. Shipping Locations
Veren currently ships to:
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United Kingdom
International shipping may be introduced in the future. Any updates will be reflected on this page.
2. Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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Orders placed after 2:00 PM (GMT) may be processed the next business day.
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During periods of high demand, processing times may be slightly extended. If this occurs, we will notify you promptly.
3. Shipping Times
Once dispatched, estimated delivery times are:
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United Kingdom: 2–5 business days
Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or adverse weather conditions.
4. Shipping Costs
Shipping fees are calculated at checkout and displayed before payment is completed.
Any promotional shipping offers will be clearly stated on the website at the time of purchase.
5. Order Tracking
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Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
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Please allow up to 24 hours for tracking information to update.
6. Delays, Lost, or Missing Parcels
If your order has not arrived within the estimated delivery timeframe:
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Please check your tracking information first.
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Contact us at info@veren.co.uk with your order number.
We will work with the courier to investigate and resolve the issue as quickly as possible.
7. Incorrect Address Information
Customers are responsible for providing accurate and complete shipping details at checkout.
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Veren is not responsible for orders delayed or lost due to incorrect or incomplete address information.
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If an order is returned to us due to an address error, additional shipping charges may apply to resend the order.
8. Contact Information
If you have any questions regarding shipping, please contact us:
Veren
📍 86/90 Paul Street, London EC2A 4NE, United Kingdom
📞 07542816181
📧 info@veren.co.uk
Final Note (Important)
This policy:
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Builds trust
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Avoids unrealistic promises
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Aligns with UK consumer expectations
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Protects the brand legally without sounding defensive
If you want, next I can:
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Align the Refund Policy with this shipping logic
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Review this policy for Shopify Payments compliance
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Simplify it further for higher conversion
Tell me how you want to proceed.